Donna Hendrickson promoted to Emergency Dispatch Supervisor

The Bermuda Fire and Rescue Service is pleased to announce the promotion of Ms. Donna Hendrickson to the position of Emergency Dispatch Supervisor. 

Ms. Hendrickson joined our team 11 years ago as an emergency medical dispatcher.  During her tenure, she has held the positions of Acting Emergency Dispatch Supervisor. 

In this new position Ms. Hendrickson will be in charge of the monitoring and supervision of the emergency medical dispatching system to ensure that all 911 emergency and non-emergency calls are processed in accordance with established protocols and standards. 

Ms. Hendrickson has completed training in APCO Basic Emergency Medical Dispatcher Training, APCO Basic Telecommunicator Training, APCO Communication Supervisor Certification and APCO Communication Training Officer. 

Ms. Hendrickson is also a member of the Critical Incident Stress Management team (CISM).

Let us all congratulate Ms. Donna Hendrickson on her promotion and wish her continued success at our department.